FAQ

Do you ship internationally?
Yes, we do! We offer free shipping worldwide with no minimum purchase!

 

Are the power ribbon cables supplied with the module?
Power cables are included only with built modules and kits. They are not included with PCB & Panel and PCB (SMD pre-soldered) & Panel options.

 

Are the screws supplied with the module?
No, we don’t. There is no standard for screws—some use M2.5, others use M3, and some prefer knurlies. We have found that most of our customers do not use the supplied screws. So, in accordance with our commitments to reduce waste, we no longer provide screws with our modules. If you need advice on where to source screws, please contact us.

 

Are the modules easy to solder?
To help you choose projects that match your soldering skills, we’ve created a difficulty scale. You can find it under the DIY infos section on each product page. Before choosing, you can also consult the iBOM in the Files section to evaluate the difficulty yourself.

Regarding SMD soldering, the scale has 3 levels:

  • Level 1 is recommended for beginners who would like to try SMD soldering.

  • Level 2 is recommended for people who have already successfully built a few SMD modules.

  • Level 3 is recommended for people comfortable with SMD. It may contain small and/or tight components, and due to the density of components, designators may not be present on the silkscreen.

Regarding THT soldering, the scale has 3 levels:

  • Level 1 is recommended for beginners who would like to try THT soldering.

  • Level 2 is recommended for people who have already successfully built a few THT modules.

  • Level 3 is recommended for people comfortable with THT soldering. It may contain small and/or tight components, and due to the density of components, designators may not be present on the silkscreen.

 

Can you repair my BLACK NOISE module?
If your product is within the two-year guarantee, there will be no cost for your repair. If your product is no longer under warranty, we will charge for the cost of the parts and a small fee to cover the time spent on the repair. Please use the contact section of our site, explaining the problems you are having and the purchase date.

 

Any other questions?
If you do not find the answer to your question in this section, you can contact us using the following form.