Magic Smoke Club
Built your DIY kit and things didn’t go as planned?
Don’t worry, it happens.
We’ll always be here to help, but debugging a module remotely isn’t always realistic, that’s why we created the Magic Smoke Club.
Just send your non-working module back to our workshop and we’ll fix it up or replace it if needed, and ship it back to you worlwide.
No stress, just good vibes and 100 % working modules, welcome to the Magic Smoke Club!
Disclaimer
We don’t make any profit from this repair service. The fee simply helps cover the time, tools, and return shipping involved in diagnosing, fixing, or replacing your module. Our only goal is to make sure you get to enjoy your module fully working, no hassle.
This service only applies to Black Noise DIY Full Kits. If you purchased a Built & Tested module, it’s covered by a 2-year warranty. If your module is not functioning properly, please contact us at: contact@blacknoisemodular.com
How does it work?
• Select your module
• Fill out the form (All fields must be filled out)
• Place your repair service order
• We'll email you with the address of our workshop and further details
• Send the package
• We’ll email you to confirm we’ve received the package
• After an inspection, we’ll email you with an estimated repair timeline
• Once the module is repaired, you’ll receive a notification with the tracking number
What's included ?
• The parts and components to repair your module
• An experienced technician to repair your module
• Worldwide shipping costs once your module is repaired
What's not included ?
• The shipping costs to send the module to our workshop
• Basic Troubleshooting
• The kit must be fully assembled, with all parts put together
• The repair service only applies to Black Noise Full Kits
• Modules sold as SMD & Panel are not covered by the repair service
One last thing
• You don’t need to reserve the repair service when ordering your Full Kit. It’s there for you to use after you’ve assembled your kit, if needed
• There’s no time limit between when you order your Full Kit and when you use the repair service. We know that assembling a kit can take time
• If you have any more questions about our repair service, feel free to contact us at contact@blacknoisemodular.com
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Handmade in France with love and croissants
We create original and inspiring modules for sound design and music exploration with no compromises.
We focus not only on the sound but also on the interface to bring you the best User experience.
All our modules are designed and handmade in France with only high-end components.